Apunipima Working to International Standards

Apunipima Cape York Health Council has been recommended for ISO 9001:2008 recertification for three years to 2020.

ISO certification means Apunipima’s quality management systems (which underpin best practice business performance) meet the international standard.

The ISO audit took place from 8 – 12 May 2017.

Auditors Scott Walker and Peter Jensen visited Apunipima’s Cairns, Napranum, Mapoon, Aurukun offices and facilities and looked at management systems including roles and responsibilities, risk management processes, document control, internal audit outcomes, continuous improvement processes, resource management, policy and procedures, service planning and records management.

Acting Quality and Risk Manager Elizabeth Whitehead said recertification meant Apunipima was working to an internationally accepted standard.

‘Apunipima has received ISO certification for three year periods before – a reflection of how well we have worked, and how well we are working now. The auditors are able to issue 12 month certificates so ongoing three year certification is a definite achievement.’

‘The auditors recognised the complex environment, difficulties and challenges that we face in delivering services every day and commended Apunipima on the good work occurring in the communities they visited.’

‘The audit results, and the recommendation for a further three years recertification, reflects the passion, commitment and dedication of our staff.’