Apunipima aims to provide the best possible service and the highest quality of care to the people of Cape York. However, if something should go wrong or the service you get is not what you would expect, you have every right to complain. Making a complaint will not
affect your care or treatment.
We investigate all the complaints we receive and we have a complaints system that is designed to:
- Make it as easy as possible for you to complain;
- Make sure we treat your complaint seriously; and
- Deal with your complaint fairly and confidentially.
You can complain about any service we provide, the actions or attitude of staff, if you think someone has been rude or if you have had to wait too long to be seen etc. Don’t worry if your problem isn’t listed here, we consider all complaints carefully.
What should I do if I am not happy with the service I have received?
Try to talk the problem over with the person you are dealing with or ask to speak to their manager. This means we can sort things out straight away.
What if this doesn’t work or I don’t want to talk to that person?
You might want to make a formal complaint.
You can do this by writing to us. Feel free to use our the form below and we will receive your complaint as an email when you press “Send”.
If you would like to write to us, you can download our complaints form and write a letter to us. Please send your written complaint to:
Chief Executive Officer
Apunipima Cape York Health Council
PO BOX 12045
WESTCOURT QLD 4870
You can send us your letter by either:
- Emailing your complaint to email@example.com
- Mailing to the above address
Remember, if you make a formal complaint via any of these methods we will need your name and contact details and you need to tell us what your complaint is about.
What happens once I have sent in my complaint?
We will send an acknowledgement letter, look into your concerns and write back to you. We may even suggest a meeting with you so we can sort things out.
If you are not happy with our response, come back to us.
We can look again at what you are not happy with. We may arrange to meet with you.
We will do all we can to resolve your concerns.
If you are still not happy then you can take the matter further by contacting the:
Office of the Health Ombudsman
PO Box 13281
BRISBANE QLD 4003
Phone: 13 36 46
If a client has a concern about a Government funded program that Apunipima offers, the avenue for making a complaint about that program will be to the relevant government department in the first instance. If the complainant is not happy with that resolution through that option, they can contact the Queensland Ombudsman at:
GPO Box 3314
Brisbane QLD 4001
Tel: (07) 3005 7000
An example of one of the programs that Apunipima offers, is the Men’s Support Program. For complaints on any concern with the Men’s Support Program, the client must contact the Department of Justice and Attorney-General and fill out their online contact form:
Or talk to them on: 13 74 68
Fill in the form below and we will receive your complaint as an email. We will endeavour to respond to your complaint as quickly as possible.