Complaints or Feedback

We are committed to providing you with a high quality service. If you are unhappy with the quality of service or the way in which the service was provided please tell us about it. Your care will not be affected in any way. We use any feedback we receive, both good and bad to make improvements to our services.

If you wish to make a complaint you can:

  • Talk to the practice manager who will record your complaint and try and resolve it there and then; 
  • Complete our online complaints form; and/or
  • Telephone or write to Apunipima who will investigate your complaint and resolve any issues you might have:

          Apunipima Cape York Health Council
          PO BOX 12045 WESTCOURT QLD 4870
          Tel: (07) 4037 7100

If you are not satisfied with the way the complaint has been dealt with by Apunipima you can contact the Office of the Health Ombudsman or the Queensland Ombudsman at the following addresses:

Office of the Health Ombudsman
Ph: 133 646

Queensland Ombudsman
Tel: (07) 3005 7000          
Freecall: 1800 068 908

In the case of general feedback, suggestions or even compliments, please feel free to complete a feedback form or talk to the centre manager or any other member or staff who will record your feedback, pass on your compliment or action your suggestions wherever possible.

Healthcare Rights

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care.

This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.

Find out more at the Australian Commission on Safety and Quality in Healthcare.

Mossman Complaints

We welcome your feedback

You have the right to a quality service – if you are unhappy with the quality of service or the way in which the service was provided please tell us about it