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Visiting Mossman Gorge PHCC

 

Do I need to make an appointment?

Yes. To make an appointment you can either call in or telephone us on 4037 7380.

We also offer a drop in service so you don't need to make an appointment to come and see us. If you don't make an appointment you will be seen on a first come first served basis unless you are very unwell.

If you have chest pain,short wind or dizziness or think you need to see a doctor urgently you should tell the receptionist who will help you see a doctor as quickly as possible.

If you think you might need a long appointment please let the receptionist know so that we can let others know how long they might have to wait.

Home visits

Our doctors, nurses and health worker offer home visits to Mossman Gorge residents who are too sick to come to the centre. If you are too sick to come to the centre you should get a message to us and let us know you need to see the doctor.

Reception will pass the message on to the doctor as soon as they are able to and the doctor may come and see you at home or they may advise you to go to hospital if you are very sick.

Phone calls and messages

All telephone calls and messages will be passed on to the appropriate person and responded to as soon as possible. If the matter is urgent we may interrupt the doctor.

Reminders and recalls

Our centre is committed to providing you with the best care and to do this we use a reminder and recall system. This helps us remind you about your appointments and when to come in and talk to us about your care. If you do not wish to be a part of this system please let us know.

How do I get my test results?

If you have had a blood test, x ray or some other kind of test your doctor will tell you when you can expect to receive the results.

Once the results have been received we will contact you in person, by phone or letter. We will let you know whether you need to see a doctor to discuss your test results with you.

What if I need to see someone when Mossman Gorge PHCC is closed?

Mossman Gorge Primary Health Care Centre is only open between 8.30 am Monday to 4.30pm Friday, so if you need urgent medical help when we are closed please call the Mossman Hospital on 4084 1200.

You can also call 13HEALTH (13 432 584) for general health advice. In an emergency call 000 for an ambulance.

Billing Arrangements

This centre is a bulk billing service, which means if you have a Medicare or health care card you do not have to pay to see anyone in the centre.

Centre staff will let you know if there will be any costs for other services following a doctor’s referral.