Talk to Us
We love to receive feedback.
We welcome your comments, thoughts and ideas.
Please fill out our Feedback Form and we will respond within two business days.
Thank you for taking the time to share your feedback with us – it helps us to improve our service.
You are also welcome to write to us, drop in, email us or give us a ring.
Mailing address: PO BOX 12045 WESTCOURT QLD 4870
Street address: 186 McCoombe Street, BUNGALOW QLD 4870
Tel: 07 4037 7100
If you have any comments about our services, particularly any Care Coordination and Supplementary Services you have received then we would love for you to post them on Patient Opinion, an independent site about your experiences of Australian health services, good or bad. They pass your stories to the right people to make a difference.
If our staff or service have not lived up to your expectations please let us know. You can make a complaint to any Apunipima staff member or by filling out our online Complaints Form.
We respect your privacy. Your information is confidential and will only be seen by relevant staff. We appreciate you taking the time to make your complaint.
The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.
The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care.
This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.
Find out more at the Australian Commission on Safety and Quality in Healthcare.
If you make a complaint and are not satisfied with the way the complaint has been dealt with by Apunipima you can contact the Office of the Health Ombudsman:
Office of the Health Ombudsman
PO BOX 3314 GEORGE STREET, BRISBANE QLD 4003
Tel: 133 OHO (133646)
Privacy of your Information
Apunipima Cape York Health Council Limited is committed to protecting the privacy of personal information we collect and hold about individuals. We will only collect personal information through our website if you voluntarily provide it. To find out more please see our privacy statement.